04
Aug
What should be customer app features for a grocery shopping app?
Grocery Shopping app is the best approach nowadays to buy groceries. because by grocery app, one can buy groceries from anywhere and get delivered at home. the grocery shopping app booming business in the current situation. if you want to develop a grocery shopping app you should ask your self what feature you will offer to your customers which is yet not served by any other grocery delivery app. so following is the list of feature what should be have in grocery shopping app .
- Rewards / Loyalty : Loyalty program where customers can collect the point and get reward or money back on the next order. it increases loyal customers which stick to your grocery app.
- East login and registration process: Make Social Media and OTP based Registrations and log in. People don't have so much time to fill all detail in registration as much you can make automate and easy process for customers to register, you get more registration. so social media like Facebook login, g+ login, and twitter login make registration easy and OTP increases the security and avoid fraud. OTP can be used for mobile verification and email verification.
- Quick Search and Advance search: Make sure search give exact result what customer searching for . its frustrating experience when you cant getting product what you searching for . Auto-completion can help customers to spell the word of a grocery item and provide proper suggestions indirectly. Advance search should big help to the customer to filter product list with price range, category, etc.. and Search and Advance search result should be faster. so much loading to grab the search list from the server give bad experience to customer.so product table database indexing and good coding methodology will help to gain the search result speed.
- Wallet System: The wallet system can enhance the experience of the customer to shop. Customers can recharge wallet once in month or week and use balance when needed to pay for gocerry . this way they don't need to enter card detail or banking detail every time. It saves time of customers and makes shopping faster.
- Delivery Convenience: The customer should be able to choose the days when he wants to get grocery delivered, in that particular day he can select the time slot from the given option.
- Multiple Payment Options: Paying grocery bill should be easy so multiple options for payment is very useful to sustain good customers. Customers can able to pay groceries bill from the bank, credit card, debit card or other wallet system or COD.
- Subscription or Membership: Grocery app can offer a subscription with a little monthly charge to the customer where he can get value-added services like an offer on particular product or discount on the price or instant delivery
- Multilingual Support : if App operates in many languages its very good.in fact it is an additional bonus feature which helps to customer who knows only their local language. Mostly Grocery shopping app works in English . but the app should give the option to change the operating language of the app. or app can auto-select the language based on the region or country from where he signed up.
- Ratings and reviews: Customers should able to rate the delivery person and product quality. encourage customer rate the service and product so you can get more idea about customer need.Grocery shopping app should be send notification to customers to rate and share his experience .
- Support & Ticket Management : Support is a very needed part of the Grocery delivery app. Customers can able to create a ticket or direct contact to support person by chat or direct call to report any defected grocery products. delivery boy can pick up the defected product and App automatically credit refund amount to his wallet balance so he can use it in next orders.